AI, IOT and CPaaS: What does it all mean for your business?

Xavier Martin

February 19, 2019

Artificial intelligence and the internet of things are transforming the way we talk to each other, 以及我们周围的物体, in our daily lives.

New and exciting technologies such as artificial intelligence (AI), the Internet of Things (IoT) and Communications Platform as a Service (CPaaS) have a lot to offer the business world in every industry, 从医疗保健到酒店业.

通过对象实现通信

Today, there are billions of devices connected to the internet, 据知情人士透露, that number is projected to continue its meteoric rise for many years to come. That means the future of communications isn’t just between people, 但也包括电脑和设备. From refrigerators to cameras and everything imaginable in-between – things will be digitally connected. Object driven communications unleashes vast opportunities for communications vendors to deliver new capabilities for connecting with devices.

它到底是如何工作的?

First of all, it’s important to note that connected objects are just a small part of the conversation. And, just because objects are connected to the internet doesn’t mean that they’re intelligent enough to make decisions based on the information they collect. 连接的对象和设备, in the world today, need to be complemented by a platform that relays the right information to the right people at the right time. A Communications Platform as a Service (CPaaS) can provide that intelligence.

Object driven communication is essentially a series of events. First, a sensor collects information and sends it through to a CPaaS platform; then the platform assesses the data and communicates it to a person, 也许是通过短信. The CPaaS system can also sends information directly to another device. For example, if a sensor determines that a hotel guest room isn’t warm enough, 它可以将数据转发到CPaaS系统, which would then trigger the heating system increase by a few degrees.

In another example, 在医疗保健领域, CPaaS technology can integrate with on-site hospital equipment to help manage critical real-time communications to doctors and nurses.

The CPaaS platform can also provide video services so that doctors can check on their patients when they go home, 或者提醒他们吃药.

When a communications platform is integrated at the core of the IoT environment, it unlocks the real power of conversations between people and objects.

What about AI?

Artificial intelligence has multiple applications within the object driven communications landscape. With AI, the technology continues to “learn”, and becomes more efficient with each passing day.

For example, 在面部识别摄像头里, software can be “trained” to recognize a person by sending frames to another piece of software. 如果帧匹配, the software then sends information to the CPaaS instructing it to conduct a specific action.

Another example where AI could be tremendously important is in the case of a chemical attack; a sensor could identify the presence of harmful chemicals and compare its findings to previous algorithms for signs of danger, 然后通过CPaaS采取相应的措施.

采用新技术

In a world brimming with disruptive technology, figuring out where to start can be daunting. 好消息是，不一定非得是这样. Companies can start by considering how they can connect the objects, 目前他们的基础设施, 为他们的组织带来利益.

阿尔卡特-朗讯彩虹™ offers a stepping stone for companies embarking on their digital transformation. The CPaaS, with a set of APIs, let companies integrate collaboration tools into in-house applications and business processes.

Find out how Rainbow can be your digital hub to connect people, objects and applications.