一个更智能的能源和公用事业运营控制中心

Enrique Bolivar

March 05, 2024

Next-generation Operations Control Centre (OCC) will enable mission-critical communications to improve safety and efficiency.

当涉及到能源和公用事业火狐体育手机, 在日常操作中没有犯错的余地, 在紧急或非紧急情况下.

这是行动控制中心的头等大事, 负责发电的关键任务单位, transmission, 分配和服务连续性. 监控操作和预测问题是OCC的主要功能. 这个团队专注于最小化服务中断, 保护人员和资产, 并确保日常运作顺利进行, 安全可靠.

 

然而，服务中断确实会发生. 比如人为失误, 极端天气条件, physical attacks, 容量约束, or operational accidents can cause unacceptable service interruptions for end users and lead to resource shortages. 事实上，根据a KPMG report从2013年到2020年，美国的停电小时数将增加.S. 翻了一番，达到每年8个.

So, 当服务中断时, OCC必须做出协调一致的反应, 及时地, to recover from service disruption and minimise the impact on end 客户服务 and global operations.

这就是多媒体通信服务可以提供帮助的地方. In this blog, I will walk through the OCC’s span of responsibilities and the solutions available today that can help them manage this mandate and prepare for the future.

OCC的任务

保护技术人员和公众至关重要, which energy and utilities organisations must do while managing multiple threats and ensuring service restoration. As an example, imagine a situation where a transformer or transmission tower is on fire. In either case, 站操作员或现场技术人员必须与OCC联系, who will declare an emergency and immediately initiate an action plan to both de-energise the power line and avoid service disruption.

同时, 业务控制中心的任务是维持业绩, 提供优质服务, 并将运营成本控制在预算之内. 在非紧急情况下，这些任务包括:

• 与发电、输电、配电相关的调度工作
• 在电网中增加可再生能源
• 在紧急事件发生后协调行动, 如电路恢复, 客户服务, 应急计划设计
• 规划预防性维护任务
• Accommodating increases in load demands that may come from adding equipment such as bigger cables or transformers

智能运营控制中心的作用

肩负着这一广泛而关键的使命, 多媒体通信服务是成功的关键. A smart Operations Control Centre enables operational effectiveness through a robust telephone system, 接听/调度工作站, 以及维护准确信息流的协作工具.

Efficient OCC operations depend on having the right solution in place to coordinate collaborative work between stakeholders, 谁可能代表不同的业务单位. A complex ecosystem of solutions converges in the OCC where staff are often challenged to deliver new services that require new applications. This means that everything must be integrated for effective control of operations.

The modules that make up the solution must be open and able to integrate with others. APIs are a key element that enable interconnection of different ecosystem components. With open APIs, operators can create new services, integrate applications, and meet new requirements. api也为创新创造了机会.

丰富而强大的通信

多媒体通信服务对有效的OCC至关重要. 没有通信, there would be no service as they support the stakeholder interaction and collaboration that minimises recovery times during disruptions.

Therefore, a foundation based on reliable/secure communications is essential to:

• 支持补充服务，如接听/调度
• 支持利益相关者之间的协调和协作
• 提高信息意识
• Offer openness to ease the integration with different functional blocks in the OCC

Alcatel-Lucent Enterprise offers a broad communications portfolio that covers telephony services based on the 阿尔卡特朗讯OmniPCX®企业版. 该组合包括以下解决方案:

• 视觉通知助手 (VNA)用于事件和紧急情况管理
• Voice recording 监控、记录和分析所有OCC的互动
• 调度控制台 处理大量的电话接听/调度，并加强合作
• 远程视觉辅助 (RVA) to streamline on-site interventions by improving interactions between field workers and OCC experts

生态开放

These communications services are integrated and interconnected with OCC functional blocks (such as radio and video surveillance systems) through standard protocols and APIs. 此外, 阿尔卡特朗讯OmniPCX开放网关 -一个专用的API服务器-增加集成能力, 提供一组RESTful api来托管ALE和客户应用程序，例如:

• 电话服务
• 管理功能
• Analytics

实时协作

协作对于OCC任务协调和信息感知至关重要. Integrating business processes and communications solutions is key to enabling efficient operations. The 阿尔卡特朗讯企业版Rainbow™ CPaaS solution integrates with the customer environment to provide communications services such as chat, file sharing, 任何设备上的语音和视频. 同时, 彩虹利用人工智能(AI), chatbots, system databases and analytics to automate and simplify operational processes and create new services.

The evolution to a collaborative operational environment is the next step for many OCCs. Integrating different functional blocks is the key driver to enable interaction between the stakeholders, 增加沟通, 提高态势感知能力, 增强决策能力.

操作控制中心的下一步是什么?

According to a KPMG report, 73% of energy and utilities companies in 2020 viewed an increase of automation across their operations as a strong priority. A next generation OCC must be prepared to support more automated operations and embrace technology innovation.

数字化转型是下一代OCC的核心. 新组件的集成将为复杂的OCC环境增加价值, 将它们从标准化操作转变为预测能力, 流程自动化和涉众之间的无缝协作.

这种演变基于三个主要支柱:

1. SIP technology at the core of the communications solution to support/deliver advanced telephony features and pave the way for a smooth migration to the next generation

2. 连接OCC的云平台. WebRTC services provide borderless communications and collaboration between customers and employees through integration with mobile apps and multimedia self-service interfaces, 以及使用彩虹连接器的商业应用程序

3. Hybrid private/public cloud solutions to deliver new services and increase reliability

The evolution to next generation OCC for energy and utilities companies offers significant benefits, including:

• Implementation of a fast recovery plan through a highly resilient infrastructure
• Enriched OCC interaction by connecting IoT and AI solutions to automate processes and enable predictive capabilities to reduce threats and improve recovery times
• 增强了限定事件的上下文信息, 提高了效率, 并授权员工进行协作和决策

更智能的运营控制中心

多媒体通信服务是高效OCC的基石, supporting interaction and collaboration between the various stakeholders in the OCC to avoid incidents, 加快对服务中断的响应，确保所有人的安全.