Cunit委员会
The Cunit委员会 needed to adapt its communication service in order to make it 100% effective to provide government services in time of sanitary crisis.
- 国家:西班牙
- 火狐体育手机:政府
- Solution: 云通信, 彩虹, 统一通信
Cunit is a municipality on the Costa Dorada in the province of Tarragona (Catalonia, Spain). Serving a population of over 12,000居民, the city council strives to use advanced technology to streamline day-to-day activities that serve their community.
At the onset of the 2020 global health crisis, Cunit investigated how technology could help maintain Government services for its citizens and discovered Alcatel Lucent 彩虹™ was the solution
Challenges
Cities have many moving parts on a daily basis. Without a plan to combat a crisis, progress and community services can be delayed. At the onset of the global health crisis, many cities were proactively practicing confinement. The Cunit City Council town hall wanted to ensure continued delivery of services to citizens, even under the threat of the arrival of the global crisis.
Action
City leaders acted quickly to enable employees of the Town Hall to work as efficiently as if they were in their offices. The Cunit City Council determined a 统一通信 platform was ideal for remote working.
As an existing Alcatel-Lucent Enterprise communications server user, they worked with ALE and Aplicaciones Eléctricas ENE the integrator, to bring on the 彩虹 cloud-based solution. 彩虹's robustness and functionality enables inclusion of enterprise-grade voice with 统一通信.
One of the primary reasons Cunit selected ALE was the 24/7 support that Aplicaciones Eléctricas ENE and ALE offer.
Results
技术的好处
- Employees access same advanced communications services at home as at City Hall
- 彩虹 extends same numbering and delivers business-quality voice, 统一通信, 视频通话和聊天
- Easy integration of 统一通信 with OmniPCX Enterprise PBX
经济利益
- Immediate access to data via management systems streamline day-to-day activities
- Scalable for growth and investment
- Reduces operational costs and maintenance
用户体验优势
- 彩虹 supports city wide plenary sessions and virtual 会议s
- Use of all communication services and fully operational in remote working mode
- Complete business continuity of citizen service
- Both Town Hall employees and citizens find the benefit in cutting un-necessary travel for appointments
